faq001

FAQs (Frequently asked questions)

This selection of frequently asked questions provides brief answers to some common queries. Please contact us if you have a specific enquiry.

Does Treatt sell to the retail industry?

No, we do not sell directly. Treatt products are raw materials or ingredients for use in the flavour and fragrance industries.

Does Treatt supply aroma therapists?

Treatt does not supply aroma therapists directly.

If the product I am looking for is not listed on the website, does this mean it is not offered?

No. If you cannot find the product you are looking for on the website, please contact us.  We have listed our standard products on the website but others may be available. Our product range is constantly expanding as new ingredients are sourced and developed.

Can I obtain a complete listing of Treatt's products?

Click here to see our products. If you cannot find the product you are looking for, please contact us.

Does Treatt publish a price list?

No, we do not publish a price list. Prices are dependent on a number of factors including quantity ordered, pack size, method of shipment/transport, etc. Please ask us for prices of products you require.

What are your lead-times?

Treatt is a service-orientated company and we will always deliver as quickly as possible. Lead-times vary according to product, quantity and location. We offer our customers extensive stockholding of flavour and fragrance raw materials at our UK and USA facilities, allowing customers to call off material at short notice.

How can I request a sample?

Click here to request a sample.

Can I obtain technical information, for example specifications, from your website?

Please call your usual contact at Treatt or contact us to request technical information.

Can I still use the Treatt Chemical Compendium?

The Treatt Chemical Compendium is no longer valid for use. Please call your usual contact at Treatt or contact us to request technical information.

Can Treatt supply Kosher products?

Treatt offers an extensive range of Kosher products. Please contact us for further information.

Can Treatt supply Halal certification?

Treatt offers an extensive range of Halal products. Please contact us for further information.

Does Treatt supply organic products?

Yes, Treatt offers a range of organic, fair trade essential and cold pressed vegetable seed oils, primarily for the personal care industry.

Does Treatt add antioxidants to its citrus oils?

Treatt does not add antioxidants to its citrus oils, unless specifically requested by customers.

Does Treatt hold BRC certification?

Yes, we have achieved Grade A certification in the BRC (British Retail Consortium) Global Standard. This certification provides independent endorsement of our ongoing commitment to delivering optimum levels of quality and service to its customers.

Is the company ISO 9001 registered?

Treatt in the UK is ISO 9001 registered.

Does Treatt use child labour?

No, we do not engage in or support the use of child labour, nor do we engage in or support the use of forced labour. We work closely with our supply chain to ensure that ethical standards are being met.

Can I become an agent for Treatt?

Treatt is proud of its long-standing relationships with its customers and agents. We value our agent network highly and are constantly looking to appoint new agents with the right expertise, in areas where we are not represented. Please contact us if you are interested in becoming one of our agents.

How can I sell to Treatt?

Click here to view the 'Purchasing' section of the website.

Can I visit your facility?

As a customer, potential customer or supplier, you are welcome to visit us. Please contact us to arrange a visit.

Can I buy stocks/shares in Treatt?

Treatt is a publicly traded stock on the London Stock Exchange.

You can check our share price in the Investor Relations section of the website.

Where are your manufacturing sites?

Click here to see our locations.

Where do you have agent representation?

Click here to see our locations.

Where does Treatt do business?

Treatt exports to over 90 countries.